Warranty Information

  Warranty Procedure

If you experience a problem with your trailer please follow the steps below to ensure that your claim can be reviewed quickly.

  1. Please have your invoice number, the name on invoice, the VIN# of trailer, and photos of the issue (if applicable).

    If it is an axle or brake related issue that you are having, you will be required to provide the serial number off of the axle. This can be found on a white sticker on top of the axle. If your sticker has worn off there is a number engraved in the centre on the rear of the axle beam that consists of 9 digits.

  2. Call Bluewater Trailers warranty department to report the issue you are having. Bluewater Trailers will then report the problem to the manufacturer and determine if the issue falls within Warranty. Please read through your warranty information provided with your trailer at time of delivery/pick up for clarification.

  3. If the issue is deemed to be a warranty item, you may be required to bring your trailer back to Bluewater Trailers for repair. Bluewater Trailers is an authorized repair facility and most manufacturers do not authorize 3rd party repairs.

**Please ensure you do not have any third-party repairs done without authorization as you will run the risk of voiding your warranty coverage, and you will not be reimbursed. **

  1. If approved, warranty can be completed by qualified technicians. To complete work at another location the following must be done before repair is completed.

    a) Complete Steps 1 and 2 above

    b) Have a quote/estimate completed by a qualified technician and submit this to Bluewater Trailers Warranty Department email:
    warranty@bluewatertrailers.ca (note: shop rates should be close to ours $65/hour in order to be approved)

    c) After the above are completed warranty authorization will be given.

Bluewater Trailers will not be responsible for transportation costs, fuel, mileage, or loss of time costs due to warranty issues.

These expenses are not covered under any trailer manufacturer warranty. It is the customer responsibility to either return the trailer for warranty repair to our dealership OR to an approved repair facility within a timely fashion of reporting the issue.

No repairs are to be made until approval is given by Bluewater Trailers

Items excluded from Warranty:

  • Any damage caused from not doing routine maintenance

  • Any defacing: scratches, dents, stone chips, etc.

  • Any damage caused by improper hookup

  • Any damage caused to the contents regardless of the cause

  • Any damage caused by overloading past the specified payload

  • Warranty is non transferable. (ATC Quest and Load Trail are the only exceptions)

  • Corrosion is NOT covered under warranty

Check torque after 10, 25 and 50kms on first trip

Routine Maintenance:

  • Check lug net torque: 90 to 100ft/lbs on aluminum wheels & 100 to 120ft/bs on steel wheels – axles 3500#-7000# (tandem duals are different)

  • Grease bearings: every 5000 – 7000 kms

  • Grease or lubricate tongue coupler

  • Check tire pressure: specified on your tires

  • Grease or lubricate hinges

  • Check coupler nut for tightness (if applicable)

  • Check brakes are functioning properly (if applicable)

  • Check battery for a good charge (if applicable) and recharge when necessary

  • Check safety chains for any damage (replace if required)

  • Undercoat frame & tongue on a yearly basis is recommended (steel frame models)

Self Adjusting Brakes:

Upon picking up your trailer that has self adjusting brakes the trailer needs to be driven for 300km before the brakes will adjust and begin to work properly. The brakes are initially set with very little stopping power and as you drive the brakes will start to automatically adjust to the correct amount.  The brake shoe needs to burnish and seat to the hub. As the brake shoe starts to seat, the brake controller gain might need to be adjusted down. As the brake shoe starts to wear over time, the brakes will automatically adjust again. Periodically the trailer should be lifted and tires spun to check all of your brakes on the trailer are working properly and possibly adjust brakes if required.